Mattress Stores That Offer Free Delivery and Setup: Everything You Need to Know

When shopping for a new mattress, free delivery and setup can be a huge convenience and a deciding factor in where you buy. Many mattress stores advertise these services, but how do they really work? Which stores offer them? Are there hidden costs or conditions? This comprehensive article addresses the 10 most frequently asked questions about mattress stores that provide free delivery and setup. Each question is answered in detail to help you make the best buying decision.

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1. Which mattress stores offer free delivery and setup services?

Many mattress retailers advertise free delivery and setup, but the availability and terms can vary widely. Here’s a rundown of some popular mattress stores that commonly offer these services:

How it Works:

• Free delivery typically means the mattress is brought to your doorstep or into your home.

• Setup often involves unpacking, placing the mattress on the bed frame, and removing packaging materials.

Important to Note:

• Free delivery and setup often apply only within a certain service area.

• Some stores offer “white glove” delivery which is a premium service that includes removal of your old mattress.

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2. Are there any conditions or restrictions on free delivery and setup?

Free delivery and setup services may come with certain conditions or restrictions that buyers should be aware of:

Common Conditions Include:

• Geographic limits: Free service often only covers specific delivery zones. Rural or remote areas may incur fees.

• Minimum purchase requirements: Some stores require a minimum mattress price or purchase amount to qualify for free delivery and setup.

• Type of mattress or bed frame: Certain mattress models or custom frames might not be eligible.

• Delivery timing: Free services may be limited to specific days or times and may require scheduling in advance.

• Accessibility: Extra charges may apply if delivery requires navigating stairs, narrow hallways, or elevators.

Example Table of Restrictions

Tips:

• Always clarify with the store what is included in the free delivery and setup.

• Ask if there are any hidden or additional fees.

• Get delivery dates and times confirmed in writing.

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3. How does the setup process work when a mattress is delivered for free?

The setup process varies slightly by store, but generally follows a straightforward sequence designed to make the experience hassle-free.

Typical Setup Process Steps:

1. Scheduling: After purchase, the store coordinates delivery dates with you.

2. Arrival: Delivery personnel arrive on the scheduled day with the mattress and any accessories.

3. Unpacking: The mattress is unpacked from its box or plastic cover.

4. Placement: The mattress is placed on your bed frame or foundation.

5. Old Mattress Removal: If included, the team will remove your old mattress and box spring.

6. Inspection: You inspect the mattress for damage or defects.

7. Setup of Accessories: Setup of additional items like bed frames, adjustable bases, or pillows (if purchased).

8. Cleaning Up: Delivery team removes packaging materials and debris.

9. Final Walkthrough: Delivery team confirms completion and answers questions.

10. Documentation: You may sign off on delivery and setup confirmation.

What’s Usually Not Included:

• Moving furniture to accommodate setup.

• Disposal of old mattresses unless explicitly stated.

• Setting up bedroom furniture unrelated to the mattress.

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4. Do all mattress stores offer free delivery and setup or just select brands?

Not all mattress stores provide free delivery and setup as a standard service. It largely depends on the brand and the store’s business model.

Types of Stores:

Why Some Don’t Offer It Free:

• Higher logistics and labor costs.

• Lower profit margins on mattresses.

• Geographic challenges.

• Focus on budget pricing rather than premium service.

Best Approach:

• Compare offers across multiple stores.

• Ask specifically about delivery and setup fees during purchase.

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5. Are there any extra fees involved despite free delivery and setup?

Yes, even when a mattress store advertises free delivery and setup, additional fees can sometimes apply depending on your circumstances.

Possible Extra Fees:

How to Avoid Surprise Fees:

• Ask upfront about all possible extra charges.

• Confirm if old mattress removal is included or available at an extra cost.

• Verify if your location or delivery circumstances (stairs, narrow hallways) will affect the price.

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6. How does free delivery and setup compare between online mattress brands and traditional brick-and-mortar stores?

There are distinct differences in delivery and setup experiences between online mattress companies and traditional physical stores.

Online Mattress Brands:

• Tend to offer free delivery as standard.

• Delivery is often curbside or doorstep, with optional setup for a fee.

• Many ships compressed mattresses in boxes.

• Setup may require the customer to unpack and place the mattress themselves unless white glove service is purchased.

• Old mattress removal usually not included.

Brick-and-Mortar Mattress Stores:

• May charge delivery fees unless a minimum purchase is met.

• Offer in-home white glove delivery that includes setup and old mattress removal.

• Delivery personnel can assist with placing the mattress on the bed frame.

• Sometimes offers more flexible delivery scheduling.

Summary Table:

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7. What is “white glove” delivery and how does it differ from standard free delivery?

“White glove” delivery is a premium service offered by many mattress retailers that goes beyond just dropping off your mattress.

What White Glove Delivery Includes:

• Bringing the mattress into your home and room of choice.

• Unpacking and assembling the mattress and frame.

• Removal and disposal of your old mattress and box spring.

• Removal of all packaging materials.

• Inspecting the mattress with you to ensure satisfaction.

• Sometimes includes setup of adjustable bases or accessories.

How It Differs from Standard Free Delivery:

When to Choose White Glove:

• You want hassle-free mattress setup.

• You need your old mattress removed.

• Your mattress is large or heavy.

• You prefer hands-off delivery.

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8. How do delivery and setup services handle old mattress removal?

Old mattress removal is an important factor when considering delivery and setup services, as disposal can be a hassle.

Removal Options:

• Included with white glove delivery: Most premium delivery services include old mattress removal at no extra or a nominal fee.

• Additional fee service: Some stores charge extra for removing and disposing of your old mattress.

• No removal offered: Some stores deliver your new mattress but leave you responsible for old mattress disposal.

What Happens to Old Mattresses?

• Some are donated if in good condition.

• Many are recycled through specialized programs.

• Others are sent to landfill if recycling is not available.

How to Ensure Smooth Old Mattress Removal:

• Confirm removal is included or available.

• Ask about fees upfront.

• Check if the delivery team will haul away both mattress and box spring.

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9. Can customers schedule delivery and setup at a convenient time for them?

Scheduling delivery and setup is a key convenience factor for mattress purchases.

Typical Scheduling Options:

• Appointment windows: Many stores offer 2-4 hour windows during which delivery teams will arrive.

• Specific day scheduling: Customers can usually select a preferred day, sometimes with a lead time of several days.

• Weekend or evening deliveries: Some stores provide limited options outside regular business hours, sometimes with a surcharge.

• Same-day or next-day delivery: Often available for an extra cost.

Tips for Scheduling:

• Book your delivery as soon as you purchase.

• Confirm the exact delivery window a day before arrival.

• Communicate any special instructions (e.g., call before arrival, gate codes).

• Be available during the delivery window for setup questions.

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10. Are there any tips for ensuring a smooth mattress delivery and setup experience?

To get the best possible delivery and setup experience, consider these practical tips:

Pre-Delivery Preparation:

• Clear pathways and rooms where the mattress will go.

• Remove any fragile or valuable items from the delivery route.

• Measure doorways, staircases, and elevators to ensure access.

• Notify the delivery company of any special conditions.

During Delivery:

• Be present to supervise setup.

• Inspect the mattress for damage.

• Ask questions about mattress care or warranty.

• Request removal of packaging and old mattress if included.

After Delivery:

• Keep delivery paperwork for records.

• Test the mattress for comfort and defects.

• Contact the store immediately if issues arise.

Summary Checklist: